How do I make a call from my Home Phone?
To make a Local Call, dial the destination number
To make a Long Distance Call, dial 1 + area code + destination number
To make an International Call, dial 011 + country code + city code + destination number
Are there any boundaries to my unlimited free calling within Canada?
You can call anywhere in Canada with the exception of Nunavut, Yukon and the Northwest Territories for FREE! Please note that the unlimited plan is based on reasonable residential usage.
Where do I find the long distance rates for calling outside Canada?
All international long distance rates are posted on our website: tribaltelco.com/long-distance-rates
Are 911 and 711 services available?
Yes. 911 service works through a third party that answers your emergency call then dispatches emergency services. By using our service, you agree to all VoIp 911 Terms and Conditions. Please review full Terms and Conditions about 911 and 711 services on our website at: tribaltelco.com/terms-conditions
How do I access my Voicemail?
Detailed instructions can be found at voicemail_instructions
How do I access email?
To access your webmail, simply go to tribaltelco.com and click on the Webmail Login at the top of the page. Your browser will redirect you to SquirrelMail, where you may log in using the username and password that you created with a Tribaltelco Customer Service Representative. If you would like to set your email with a program other than SquirrelMail, you can find a complete list of additional options at worldline.ca/faqs-and-support/setup-instructions
Is my information safe with Tribaltelco?
Yes! We have a very strict privacy policy. We do not share any of your information with anyone. Please refer to our privacy policy for more information.
Is there an activation fee?
Unlike the competition, Tribaltelco does not charge activation fees.
Will my existing phone service continue to function until my scheduled setup day?
Yes – your phone service will continue to function until we transfer your number to Tribaltelco. Make sure you don’t cancel your current service until after this date.
Will transferring my phone number disrupt my existing DSL connection?
If you are switching to our landline phone service, you must notify the sales rep of any pre-existing DSL connections to ensure there is no disruption in service. If you are transferring to our digital phone service you will need to have your provider setup your DSL on a Dry Loop. Why not switch to the Tribaltelco bundle and let us offer you your own DSL at the lowest advertised price available!
Can I cancel at any time?
We hate to say goodbye, but since you aren’t in a contract we only require that you call us 30 days in advance to provide verbal notice that you’d like to have your account closed. If you’re leaving for an extended period of time but would like to resume service at a later date, you may opt to have us suspend your account until you return.